1. Seller and purchase channel
Direct purchases on the GetRemma website are not currently available. If web checkout is introduced, WEBFICY LIMITED will be the seller and the checkout will identify the payment processor. A purchase made in Apple App Store or Google Play, where offered, is processed and managed under that store's purchase, receipt, subscription and refund rules. An additional channel will apply only when it is shown at checkout. The checkout and receipt identify the purchase channel and the party managing the payment.
2. Product information
Before payment, the checkout must show the plan or entitlement, included features, material limits, supported duration, price, currency, billing period and whether it renews. VPN locations, protocols and capacity can change for operational reasons, but a paid plan will not be described through guarantees that the service cannot support.
3. Price, currency and taxes
The price and currency displayed at checkout apply to that order. Taxes may be included or added as the checkout states. App stores and payment providers can apply local pricing, conversion, rounding or tax rules. Any later price change for a renewing subscription requires the notice and consent or cancellation option required by the purchase channel and applicable law.
4. Payment and confirmation
Payment is processed by the channel shown at checkout. Access may begin after successful payment or provider confirmation. We may delay or decline fulfilment where payment is pending, reversed, fraudulent or cannot be verified. A receipt or confirmation will describe the purchase and how to manage it.
5. Subscriptions and renewal
A subscription renews only where auto-renewal was clearly disclosed before purchase. The checkout must state its billing period and renewal price or the method for determining it. The purchase channel may charge the stored payment method before or on the renewal date according to its rules. You remain able to turn off renewal through that channel before its stated deadline.
6. Trials and promotions
Eligibility, duration, included features and any conversion to a paid plan must be shown before a trial or promotion starts. We may limit an offer to one person, account, household, device or payment method where this is disclosed. Promo codes have no cash value and cannot be resold unless expressly allowed. We may reject fraud, duplicate use or circumvention while preserving mandatory consumer rights.
7. Cancellation
Cancel through the channel where you purchased:
- Apple purchases: manage the subscription in the Apple account settings.
- Google Play purchases: manage it in Google Play subscriptions.
- Web or other provider purchases: use the account billing controls or the instructions on the receipt.
Cancellation normally stops future renewal; access can continue until the end of the paid period unless the channel or law provides otherwise. Deleting the GetRemma account or application does not cancel a subscription.
8. Refunds and withdrawal rights
Refund requests for Apple or Google purchases are handled under that store's process and applicable law. Web-purchase requests will be handled under the seller policy and mandatory consumer law. Cancellation does not itself create an automatic refund for the current paid period, but it does not remove a refund, price reduction, repair or termination remedy required for a defective, unavailable or misdescribed service.
Any direct web checkout must present the applicable EU/EEA/UK withdrawal notice, request for immediate performance and lawful consequence of beginning the service before the withdrawal period ends. We do not apply a universal no-refund rule or assume that a downloadable-content exception automatically covers an ongoing VPN or email service.
Any future payment channel remains subject to mandatory consumer rights. Technical limits of a payment rail can affect the method or timing of an approved refund, but do not by themselves remove a remedy required by law.
9. Failed, reversed or disputed payments
If payment fails, expires, is reversed or is disputed, we may retry through the provider, request an updated method, limit paid features or end the entitlement after any required notice or grace period. We may preserve transaction evidence for fraud, chargeback, accounting and legal obligations.
10. Service changes and ending a paid plan
If GetRemma materially reduces or ends a paid service before the end of a paid period, we will provide the remedy required by applicable law, which may include continued access, migration, a proportionate refund or cancellation. Abuse or breach can lead to restriction under the Terms of Use, without removing rights that cannot legally be excluded.
11. Consumer rights
Nothing in these Terms limits statutory guarantees, remedies, withdrawal rights or dispute procedures that cannot be waived. Any legally required territory-specific notice will apply and will be added where necessary.
12. Contact
Billing questions can be sent to support@getremma.com. Include the purchase channel and receipt or order reference, but never send a full card number, password, private key or VPN profile.