1. Provider and agreement
The service provider is WEBFICY LIMITED, an Irish private company limited by shares (company number 827149), with registered office at Workhub, 51 Bracken Road, Sandyford, Dublin, D18 CV48, Ireland. These Terms, the Privacy Policy, Acceptable Use Policy and, for purchases, Terms of Sale form the agreement for the services you use. Mandatory rights under applicable law continue to apply.
2. Eligibility
GetRemma is not directed to children under 13. You must be at least 13 to use the service. If you are under the age of legal majority where you live, you may use the service only with permission from your parent or legal guardian and under their supervision where required by applicable law. Your parent or legal guardian is responsible for reviewing these Terms with you and agreeing to them where the law requires it. You may not use the service where doing so is prohibited by applicable law.
This eligibility rule does not make GetRemma a service directed to children. We do not ask for your date of birth merely to apply this rule.
3. Account and credentials
Provide accurate registration information, protect passwords, recovery details, devices, VPN profiles and connection links, and tell support@getremma.com promptly if you suspect unauthorised use. You are responsible for activity under your account unless applicable law provides otherwise. Do not sell, sublicense or share an account or access credential outside an expressly supported feature.
The current service is offered for consumer and self-service use. Team, workspace, domain and multi-user organisation features are ways to organise use of the product. They do not by themselves create an enterprise agreement, data processing agreement, service-level commitment or acceptance of processor instructions for a business customer. A customer requiring those commitments must first enter a separate written agreement with GetRemma. Until then, each account holder is responsible for having authority to add people or data to a workspace and for their use of the service.
4. Services and licences
GetRemma may provide account, mailbox, email, VPN, support, notification and billing features. Available features, locations, protocols, device limits, storage, traffic allowances and support levels can depend on the plan, platform, region and technical eligibility.
We give you a limited, personal, non-exclusive, non-transferable and revocable right to use the official applications and service for their intended purpose. You may not copy, modify, reverse engineer, resell or circumvent the service except where applicable law expressly permits it.
5. VPN service
VPN access is account-linked and may use WireGuard or VLESS with REALITY, depending on the selected mode and location. A VPN protects traffic between your device and the selected VPN endpoint; protection beyond that endpoint depends on the destination protocol, such as HTTPS. A VPN does not make every activity anonymous or remove responsibilities imposed by law or third-party services.
Availability can be affected by maintenance, capacity, network conditions, regional restrictions, abuse controls and infrastructure providers. Do not share or resell VPN credentials, bypass plan or device limits, or use the VPN for prohibited conduct.
6. Email and mailbox service
You are responsible for messages and content you send, receive or store and for having the rights required to process that content. Delivery, filtering and availability cannot be guaranteed: messages can be delayed, rejected, quarantined or removed for security, abuse prevention, legal compliance or technical reasons. Keep independent copies of information you cannot afford to lose.
7. Acceptable use
You must follow the Acceptable Use Policy. Prohibited conduct includes spam, phishing, fraud, malware, unauthorised access, network attacks, harmful or illegal content, sanctions evasion, abusive automation, credential sharing and attempts to defeat security or service limits.
8. Plans, trials, promotions and purchases
Free and paid plans may have different features and limits. The checkout or store page must show the price, currency, taxes where applicable, duration, renewal and cancellation terms before purchase. Trials and promotions may have eligibility, duration and conversion conditions. Purchases are also governed by the Terms of Sale and, where applicable, the rules of Apple, Google or another payment provider.
Deleting a GetRemma account does not itself cancel a subscription. Cancel it through the provider where it was purchased before deleting the account.
9. Third-party services
Optional or necessary third-party services may include app stores, payment providers, Telegram, transactional email providers and infrastructure hosts. Their own terms and privacy notices apply to their processing. GetRemma is not responsible for a third-party destination reached through the VPN or a link.
10. Changes, maintenance and availability
We may maintain, secure, improve, discontinue or change features and limits. Where a change materially reduces a paid service or changes these Terms, we will provide notice and any cancellation or remedy required by applicable law. We do not guarantee uninterrupted, error-free or universally available service.
11. Suspension, review and appeal
We may restrict features or suspend an account where reasonably necessary to address security risk, non-payment, suspected abuse, a provider complaint or a legal obligation. Urgent action may occur without advance notice. Where it is lawful and safe, we will explain the reason and provide a way to request review through support@getremma.com. We may preserve limited evidence where required to investigate abuse, resolve disputes or meet legal obligations.
12. Ending the agreement and deleting an account
You may stop using the service and use the authenticated account-deletion process. Deletion signs devices out, revokes access and removes the account, mailbox and connected service data as described in the Privacy Policy. Limited payment, security, legal, backup and deletion-reconciliation records may remain for their stated periods. Save information you need and cancel active subscriptions first because deletion cannot be undone.
13. Intellectual property
GetRemma and its licensors retain rights in the service, software, branding and documentation. You retain rights in content you lawfully submit. You give us only the rights necessary to host, transmit, filter, secure and otherwise provide the requested service.
14. Warranties and liability
We provide GetRemma with the care and skill required by applicable law. The service may be interrupted or affected by maintenance, network conditions and events outside our control. We do not promise uninterrupted or error-free operation, but this does not reduce any right or remedy you have under applicable consumer law if a digital service is not supplied or does not conform to our agreement with you.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that applicable law does not allow us to exclude or limit. Your rights to a remedy for a defective, unavailable or misdescribed digital service remain unaffected. Any other liability is determined under applicable law. These Terms do not impose a monetary cap on consumer claims.
15. Governing law and disputes
Irish law governs these Terms, except where a mandatory rule of applicable consumer law gives you protection that cannot be taken away by this choice of law. In particular, where the applicable rules protect a consumer in their country of habitual residence, this choice does not remove that protection.
If you have a complaint, email support@getremma.com so we can review it. You may also use any public complaint, dispute-resolution or court procedure available to you under applicable law. A court with jurisdiction under applicable law may hear a dispute. These Terms do not require a consumer to use only Irish courts or to submit to mandatory private arbitration.
16. Changes to these Terms
We will publish the effective date and preserve prior versions. Material changes will receive reasonable notice and, where required, renewed agreement. Continuing to use the service after a non-material update takes effect means the updated Terms apply from that date; this does not remove mandatory rights.
17. Contact
Questions, complaints and review requests can be sent to support@getremma.com. Provider details are listed in section 1.