Scope
This policy applies to GetRemma website pages, account registration, authentication, support contact forms, and webmail access surfaces provided under getremma.com.
Data we collect
We collect only information required to provide and secure the service, including:
- Account data such as mailbox email, recovery email, password hash, and verification status.
- Technical security data such as IP address, user agent, timestamps, and request logs.
- Support data that you submit through contact or recovery forms.
How we use data
Data is used for service delivery and security operations. Typical uses include:
- Account creation, login, verification, password reset, and mailbox provisioning.
- Abuse prevention, fraud detection, and rate-limiting enforcement.
- Responding to support requests and service communications.
- Improving reliability, troubleshooting incidents, and maintaining platform quality.
Data sharing
We do not sell personal data. We may share limited data with infrastructure and processing providers strictly as needed to run email, security, and support operations. We may disclose data when required by applicable law.
Retention
Account-related data is retained while your account is active and as required for security, legal obligations, dispute resolution, and fraud prevention. Support messages are retained only as long as needed to resolve your request and maintain service records.
Security
We use technical and organizational safeguards, including encrypted transport, authentication controls, session protections, and access restrictions designed to reduce unauthorized access and misuse.
Your rights and choices
Depending on your jurisdiction, you may request access, correction, or deletion of personal data, object to certain processing, or request data portability. We review and process requests in line with applicable legal requirements.
Contact
For privacy requests or questions, contact us at support@getremma.com.